Why can’t I create yet?
Stable Video is in invited testing. Cloud generation and purchases are currently disabled while provider results and billing are verified. You can still browse the available templates.
Stable Video / SupportWe can help with
We can help with
your next scene.
Start with a quick answer below. If something still isn’t working, send us an email from your own mail app.
How many photos should I add?
Follow the boxes shown for the selected template. Each photo has a defined position. In Swap, you can add up to eight reference photos and describe how they should map to the video.
Can I leave while a video is creating?
The cloud job continues after submission. Your library shows the latest status when you return. If notifications are enabled, the app can alert you when a result is ready; keep the app installed and check the library if an alert does not arrive.
How do I remove a result?
Open the completed creation in your library and choose Delete. This removes its stored result and hides it from your library. For a broader data request, contact us using the email below.
Can I share a template?
Use the template’s Share control. The link opens the scene in Stable Video when the app is installed. During private testing, people without the app need a TestFlight invitation to install it.
What if a purchase looks wrong?
Purchase options are not currently enabled. If you are testing a future purchase flow, include the approximate time and product name when you contact us. Never email a payment-card number.
Tell us what happened.
Include the device model, iOS version, app version, template name, and approximate time. For a private media or privacy issue, send only what is needed to investigate; please do not attach another person’s photo without permission.
Compose support email ↗This opens your email app. The website does not store a support message.